Hybrid Contact Centre Services
Our hybrid contact centre services combine the fully outsourced contact centre service
with migrating to a captive in-premise contact centre implementation
. With this model, we are able to offer our clients the opportunity to jump start their customer interaction business process fully outsourced (BPO) through our existing contact centre infrastructure while we deploy a captive in-premise contact centre for the client. The customer interaction process is then migrated from the outsourced model and handed over to our client to independently run from the purpose built in-premise contact centre.
This features a combination of our insource and captive contact/call centre service models.