CRM Configuration, Implementation and Process Mapping
Our Customer Relationship Management (CRM) implementation consulting service allows us to revisit and re-engineer our client’s business processes, and in effect create a tremendous synergy by introducing both streamlined processes and software automation through the CRM solution.
CRM implementation is vital to the success of an effective customer interaction and engagement business process. CRM implementation involves analysing and improving the business processes by which the sales, marketing and customer services departments function. Fundamentally, ConSol adopts the following steps in mapping our client’s business processes into a CRM solution deployment:
- Identification of existing customer relationship management (CRM) process
- Analysis of the existing “as is” CRM Process
- Re-engineering and designing a “to be” process
- Testing, implementation & refining of the newly designed “to be” process