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ConSol is the leading provider of Contact/Call Center Services and Customer Management Solutions in Nigeria. We provide career opportunities for aspiring call center professionals.

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Twi Speaking Customer Service Representative

Company Name
ConSol Limited
Contract Type
Full
Job Location
Oshodi - Lagos
Posted
2018-01-12 00:27:26
Gender Preference
None
Job Description
  • Handle customer complaints or enquiries via telephone, emails or text messages in Twi
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers..
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.
Job Requirements
bachelor/graduate

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ConSol News

2016-11-26

Consol retains "title" as "Call Centre Service Provider of the Year" in 2016   More

2016-11-21

ConSol and its MD bag Industry Champions Award from contactcentreworld.com   More