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ConSol is the leading provider of Contact/Call Center Services and Customer Management Solutions in Nigeria. We provide career opportunities for aspiring call center professionals.

Yoruba Speaking Customer Service Representative

Company Name
ConSol Limited
Contract Type
Job Location
Oshodi - Lagos
2018-01-12 00:20:27
Gender Preference
Job Description
  • Handle customer complaints or enquiries via telephone, emails or text messages in Yoruba
  • Provide customers with needed information and support
  • Make outbound calls.
  • Receive inbound calls
  • Ensure that customers/callers are satisfied.
  • Gather information from customers..
  • Consistently ensure call(outbound/inbound) quality
  • Contributes to team effort by accomplishing related results as needed.
  • Exhibiting competent product Knowledge.
  • Promote good listening skills.
  • Manage length of calls.
  • Utilize computer technology to handle high volume of calls
  • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
  • Adherence to call script and call centre policies.
  • Compile reports.
Job Requirements

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